Privacy Policy
Florida Surface Pro Privacy Policy
(Last Updated: 10/31/2024)
This Privacy Policy describes the information collected through this website (the “Site”) and how that information is used and disclosed. The Site is operated by Florida Surface Pro, and its service providers may collect the types of data and information described in this Privacy Policy as a result of your access to and use of the Site (collectively referred to as “Collected Information”).
This Privacy Policy also explains your rights and choices regarding your personal information, how we communicate changes to this Privacy Policy, and how you may contact us with any questions or concerns. This Privacy Policy is incorporated into our Terms of Use and any other agreement that references it or governs access to or use of the Site.
By accessing or using the Site, accepting the Terms of Use, or entering into any other agreement that references this Privacy Policy, you (“you”) agree that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your personal information and other Collected Information as outlined herein.
We will update this Privacy Policy from time to time, including to reflect changes to the Site and Florida Surface Pro’s products. When we update this Privacy Policy, we will revise the “Last Updated” date at the top. All changes will take effect immediately upon posting the updated Privacy Policy on the Site. By continuing to access or use the Site after changes are made, you agree to those changes. Material changes will be clearly posted on the Site or otherwise communicated to you.
Table of Contents
Types of Collected Information
Information You Submit
Other Information Collected
How Collected Information is Used and Shared
Information Security
Third-Party Websites and Services
Information from Children
How to Contact Us
Types of Collected Information
The information collected as a result of your access to or use of the Site generally falls into the following categories:
Information You Voluntarily Submit: This includes your contact information, requests for services, and any images or other content you may choose to provide.
Other Information Collected: This includes data collected by the servers operating the Site (e.g., IP addresses and device information), location data, analytics and advertising data, and information from cookies and tracking technologies.
Information You Submit
We will collect any information you choose to submit through the Site, including, but not limited to:
Personal Information: You may visit the Site without submitting personal information, but you will need to provide it to request information, create or sign into a customer account, purchase products or services, participate in promotions or contests, or use certain tools and features. This may include your name, email address, telephone number, physical address, and other contact details. If you provide a mobile number, you consent to receive calls from us as described in this Privacy Policy.
Messages and Requests: To request a quote or information, you may need to provide your email address, telephone number, and other details about the products or services you are interested in. We will collect any text or content you provide through chat or similar features.
Marketing Communications: If you opt in to receive promotional communications, you will need to provide your email address or other contact information. You may opt out at any time by following the unsubscribe instructions or contacting us.
Order and Payment Information: To make a purchase, we will request personal identifying information, including your name, address, email address, and payment details. Notify us promptly if your credit card or password is lost or stolen.
Careers: You may submit a job application or related materials through the Site. We may use this information to evaluate your qualifications. Your submission does not guarantee review or consideration for employment.
Social Media Pages: Florida Surface Pro is active on social media. Comments or content you post may be shared on the Site or other platforms.
Other Information Collected
Certain information may be passively collected as you use the Site, including:
IP Addresses and Related Data: We collect data regarding your equipment, software, and communication methods used to access the Internet and the Site, including search engine keywords, pages accessed, browser type, device ID numbers, and approximate geographic location. This information may be used to administer the Site, generate statistical information, monitor traffic and usage patterns, and improve the Site.
Analytics
The Site uses third-party analytics tools (e.g., Google Analytics, Hotjar) to collect and process data about your use of the Site. This includes information about when you visit the Site, URLs of websites you visited prior to accessing the Site, and IP addresses assigned to the devices from which you access the Internet. Our analytics providers may set and read cookies to collect this data, and your web browser will automatically send data collected by those cookies to our analytics providers. They use this data to provide us with reports that help improve the Site’s structure and content.
For more information on how Google uses this data, visit Google’s Privacy Policy and Google’s page on how Google uses data. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each browser you use. Note that using the Google Analytics Opt-out Browser Add-on will not prevent Florida Surface Pro from using other analytics tools or from collecting data via the Site itself.
You may disable cookies as discussed below, but this may impact your use and enjoyment of the Site.
You can opt out of Hotjar’s creation of a user profile, its storage of data about your usage of the Services, and its use of tracking cookies on other websites by opting out here.
Online Advertising, Advertising Networks, and Retargeting
Some companies help Florida Surface Pro deliver interactive online advertising, such as banner ads, by collecting and using information about Site visitors. This information helps us understand the types of advertising or promotions that may be most appealing to our customers.
These services may collect information about your interactions with the Site and other websites to target advertisements for goods and services, displaying them on other websites. The information collected may be associated with your personal information.
We may also implement the following Google Analytics Advertising Features on the Site:
Remarketing with Analytics: Uses Google Analytics cookies to serve advertisements based on your visits to the Site.
Demographics and Interest Reporting: Collects information about our Site traffic to better understand our users.
Campaign Manager Integration: Allows us to create remarketing lists using Campaign Manager data in Google Analytics.
Display & Video 360 Integration: Enables us to create remarketing lists in Google Analytics for use in Display & Video 360.
Google Display Network (GDN) Impression Reporting: Measures the impact of unclicked GDN display ad impressions on website behavior and conversions.
Segments: Allows us to analyze subsets of Site users by sorting our Google Analytics data.
To opt out of remarketing advertising provided through Google or to customize your ad preferences, visit Google’s Safety Center and Google’s Ad Settings. Opting out will not affect your use of the Site.
To modify your Outbrain profile settings, click here.
If you have a Facebook account and do not wish for Facebook to collect data relating to you via the Site, we suggest:
Hiding social media platform plug-ins using an ad blocker.
Logging off completely from Facebook before visiting other websites and deleting all related cookies.
Disabling advertising services and networks operated by Facebook where available.
For information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer Opt-Out page or the Digital Advertising Alliance Self-Regulatory Program.
Remember that changing your settings with individual web browsers or ad networks may not carry over to other browsers or ad networks, so you may still see our ads from time to time.
Social Media
The Site may allow you to connect to and share information with social media platforms. We may implement cookies, plug-ins, and APIs provided by those platforms to facilitate these features. Information you provide or that we collect about your use of the Site may be shared with those platforms and will be subject to their privacy policies.
We encourage you to review the privacy policy of any social media platform you use in connection with the Site. We cannot control the policies or terms of third-party platforms and are not responsible for any use or disclosure of your information by those platforms, which you use at your own risk.
Cookies and Tracking Technologies
We use technologies, such as cookies and web beacons, to collect information about the Site pages you view, the links you click, and other actions you take on the Site. Cookies are small pieces of information stored on your device’s hard drive by your web browser. We use cookies to learn and track how you access and use the Site, including how popular specific pages are.
The types of cookies used may include:
Operationally Necessary Cookies: Essential for the Site to function.
Functional Cookies: Enhance the user experience.
Performance Cookies: Analyze site usage.
Advertising or Targeted Cookies: Serve advertisements based on your interests.
The Site may use cookies from both us and third parties. Most browsers automatically accept cookies, but you can manage cookie settings in your browser’s settings. Disabling or limiting cookies may impact your use of the Site.
The Site may also contain electronic images known as web beacons, which assist in delivering cookies, counting users, and analyzing user behavior. We may include web beacons in our promotional emails to determine if messages have been opened or acted upon.
How We Respond to Do-Not-Track Signals
Due to the automatic collection of data using cookies, we do not honor “Do Not Track” requests. As a result, selecting the “Do Not Track” option provided by your browser may not affect our collection of information.
How Collected Information is Used and Shared
In addition to the uses and sharing described above, Florida Surface Pro may use and disclose Collected Information as follows:
Purpose Collected and Communication: We will store, use, and share your personal information for the purpose it was collected, such as processing your requests and providing support. We may send service communications such as welcome letters and billing reminders.
Service Quality Monitoring: Some transactions may require calls to or from Florida Surface Pro. Calls may be monitored or recorded for training or quality assurance.
Text Messages and SMS: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Sharing Collected Information with Affiliates: We may share your information with affiliated companies that offer products or services of interest. You may opt out of such communications per the affiliate’s policies.
Evaluation and Improvement: Florida Surface Pro and its affiliates may use Collected Information to improve products, services, and customer experiences.
Sharing with Service Providers: We disclose Collected Information to suppliers and service providers as necessary to provide the Site and services. They may use and disclose Collected Information according to their own privacy policies.
Data Aggregation and Analysis: We may anonymize and aggregate personal information and use it for business purposes, including understanding user behavior and preferences.
Combination with Other Information: We may combine Collected Information with other information in our possession for a more personalized experience.
Mergers and Acquisitions: Collected Information may be transferred or shared in connection with business transactions, with recipients bound by this Privacy Policy.
Lawful Processes and Protection: We may use and share Collected Information to comply with legal requests and protect our rights and those of others.
With Your Consent: We may use and share your personal information in ways not described in this Privacy Policy with your consent.